Tuyển dụng – Career at Language Link

Career opportunities at Language Link Vietnam

INTRODUCTION

Working in a professional international environment is always a good chance for you to promote your future career.

As Vietnam is developing at a rapid rate, the demand for qualified contestants is very high, Language Link Vietnam constantly look for the best applicants not only to meet the demand of the company but also to contribute to the highest educational quality in Vietnam.

We are welcoming all candidates to join our well-qualified, dynamic and outstanding team with many great benefits:

  • Competitive salary
  • Social, Health and Unemployment Insurances & Holiday according to the Labour Law;
  • Sixteen (16) annual leave days plus three paid sick leave days per year;
  • Two free English courses at LLV; and free English courses for employee’s children based on availability of seats;
  • Premium Heath Care by LLV;
  • Opportunities for career development at LLV.

To apply, please send your CV directly to hr@languagelink.edu.vn with the subject as: [Position] – [Your Name].


VACANCIES

Language Link Vietnam is seeking out numerous excellent candidates for vacancies below.


LANGUAGE LINK ACADEMIC

1. Customer Service Officer (All Centres)

a/ Public Sales

  • Answer all queries/supply information for external and internal telephone;
  • Consult students (Adult/YL), conduct effective selling Language Link Academic’s products through telephone or face to face interaction to customers;
  • Be responsible for Admissions (Admissions Procedures/processes: Placement test, student registration/records, class situation, class register, student feedback, student database and reporting, etc.);

b/ Customer Service

  • Maintain high quality of customer service towards Adult & Young-Learner students;
  • Be in charge of dealing with relevant customer complaints, queries and requests for information from the start to the end of the process;
  • Contact clients to update new courses and other programmes related to Language Link Vietnam;
  • Coordinate with Academic staff/Material officer for teaching resources and other academic stuffs (class registers, report, certificate…);
  • Follow up on after sales service e.g. birthday cards, parents meeting (for YL), homework book, complaints and feedbacks, etc.

c/ CSO team supervision

  • Lead and supervise team at work in absence of OM or DOM
  • Assist in scheduling and training new CSOs (include full-time and part-time CSO)
  • Supervise and coach to ensure wellbeing for new CSOs during first 2-week of joining organisation.
  • Consecutively induct CSO in student consultancy, student-enrolment procedures, sales and telesales, and dealing with feedback and complaints.
  • Report monthly to OM and DOM on enquiries, enrolment, retention, feedback/complaints.

2. Education Consultant (All centres)

  • Counsel and sell English courses via telemarketing, face-to-face consultancy and other sales channels;
  • Contact customers to update new courses and other programmes related to Language Link Vietnam;
  • Be responsible for maintaining and updating customer database; keeping track of customer status through Daily Sales Report – Surpass sales target set by Line Manager;
  • Collaborate with Customer Service Officers to deal with customers’ complains or question related to admission and class management;
  • Coordinate with Marketing to organise public events (English Club, orientation workshop, etc.);
  • Provide inputs on customer needs, product features and marketing ideas (with Marketing Dept. and others related Dept.)
  • Maintain high quality of service towards all customers and prospects;
  • Perform other sales administrative duties; support Line Manager and/or other teams for other tasks the business may require.

3. Telesales (62 Yen Phu)

a/ Telesales

  • Make phone call to 100% qualified lead that are assigned
  • Provide called leads with professional consultancy on Language Link Academic’s products
  • Invite potential leads to do placement test in public schools
  • Book the potential lead into the PT session in the system
  • Update the customer’s information in the system if any
  • Follow up with booked customers until the PT is conducted

b/ Customer Service

  • Coordinate with other team to provide the professional customer services
  • Deal with any complaints, queries and requests from customers if any

c/ Reporting & Other tasks

  • Prepare daily/weekly calling report for Line Manager
  • Perform other tasks as required by Line Manager

4. Cashier Cum Customer Service Officer (SMT Dai Co Viet)

a/ Reception duties

  • Serving visitors by greeting, welcoming, directing and announcing them appropriately.
  • Answering screening and forwarding any incoming phone calls while providing basic information when needed.
  • Receiving and sorting daily mail/deliveries/couriers and making daily report.
  • Maintaining security by following procedures and controlling access (monitoring logbook, issue visitor budgets).
  • Updating appointment calendars and schedule meetings/appointments, interview, etc.
  • Performing other clerical receptionist duties such as filling, photocopying, collating, faxing etc.
  • Maintaining clean and orderly checkout areas.

b/ Cashier duties

  • Receiving payment by cash, cheque, credit cards, vouchers, or automatic debit.
  • Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Daily payment record.
  • Compiling and maintaining non-monetary reports and records.

c/ Customer service

  • Answer all queries/supply information for external and internal telephone;
  • Consult students (Adult/YL), conduct effective selling Language Link Academic’s products through telephone or face to face interaction to customers;
  • Be responsible for Admissions (Admissions Procedures/processes: Placement test, student registration/records, class situation, class register, student feedback, student database and reporting, etc.);
  • Maintain high quality of customer service towards Adult & Young-Learner students;
  • Be in charge of dealing with relevant customer complaints, queries and requests for information from the start to the end of the process;
  • Contact clients to update new courses and other programmes related to Language Link Vietnam;
  • Coordinate with Academic staff/Material officer for teaching resources and other academic stuffs (class registers, report, certificate…);
  • Follow up on after sales service e.g. birthday cards, parents meeting (for YL), homework book, complaints and feedbacks, etc.

SCHOOLS LINK

1. TAAC (Academic Coordinator – in charge of managing TAs)

  • Be involved in the recruitment, induction, coaching and training of teaching assistants (TAs) and Regional head teaching assistants (RHTAs)
  • Observe, provide on-the-job training and support TAs & RHTAs to make sure their performance meets standards and expectations.
  • Train RHTAs to observe and coach TAs.
  • Oversee development and training activities for all RHTAs and teaching assistants.
  • Develop a yearly plan for TA recruitment.
  • Provide on-going professional development for the teaching assistant team.
  • Propose, plan and budget for academic activities for teaching assistants.
  • Prepare and deliver regular training, coaching and workshops for Teaching Assistants (TAs) to make sure that they understand the programme requirements. Assess RHTA’s and TA’s performance review.
  • Carry out observations, feedback and review performance for all teaching assistants, disciplinary procedures, and dealing with school issues in line with company procedure.
  • Develop, evaluate and improve policies and procedure for quality control, for TAs recruitment, TAs development and TAs assessment.
  • Maintain the close relationship with all RHTAs and TAs.
  • Advise SL management board on curriculum development to design courses that are both effective for student learning and workable in the local context.
  • Conduct workshops or presentations as necessary to educate parents, schools and other stakeholders about the Schools Link programme.
  • Involve in creating materials for test preparation such as: English Olympic preparation test, CEFR tests etc.
  • Involve in dealing with disciplinary issues of teaching assistants.
  • Work closely with Operation team to deal with customers’ complaints (students, parents, schools) and regular and irregular inspection from MOET and DOET.
  • Assist in developing/preparing successor(s) for the RHTAs and AC positions.
  • Teach special classes if required.
  • Any other related tasks if required.

CORPORATE LINK


LANGUAGE LINK OVERSEAS STUDY (LANGUAGE LINK DU HỌC)


FRANCHISE


To apply, please send your CV directly to hr@languagelink.edu.vn with the subject as: [Position] – [Your Name].

Career opportunities at Language Link Vietnam