Tuyển dụng – Career at Language Link

Career opportunities at Language Link Vietnam

INTRODUCTION

Working in a professional international environment is always a good chance for you to promote your future career.

As Vietnam is developing at a rapid rate, the demand for qualified contestants is very high, Language Link Vietnam (LLV) constantly look for the best applicants not only to meet the demand of the company but also to contribute to the highest educational quality in Vietnam.

We are welcoming all candidates to join our well-qualified, dynamic and outstanding team with many great benefits:

  • Competitive salary
  • Social, Health and Unemployment Insurances & Holiday according to the Labour Law;
  • Sixteen (16) annual leave days plus three paid sick leave days per year;
  • Two free English courses at LLV; and free English courses for employee’s children based on the availability of seats;
  • Premium Heath Care by LLV;
  • Opportunities for career development at LLV.

To apply, please send your CV directly to hr@languagelink.edu.vn with the subject as [Position] – [Your Name].


VACANCIES

Language Link Vietnam is seeking out numerous excellent candidates for vacancies below.


LANGUAGE LINK ACADEMIC

1. Customer Service Officer (All Centres)

a/ Public Sales

  • Answer all queries/supply information for external and internal telephone;
  • Consult students (Adult/YL), conduct effective selling Language Link Academic’s products through telephone or face to face interaction to customers;
  • Be responsible for Admissions (Admissions Procedures/processes: Placement test, student registration/records, class situation, class register, student feedback, student database, and reporting, etc.);

b/ Customer Service

  • Maintain high quality of customer service towards Adult & Young-Learner students;
  • Be in charge of dealing with relevant customer complaints, queries and requests for information from the start to the end of the process;
  • Contact clients to update new courses and other programmes related to Language Link Vietnam;
  • Coordinate with Academic staff/Material officer for teaching resources and other academic stuff (class registers, report, certificate…);
  • Follow up on after sales service e.g. birthday cards, parents meeting (for YL), homework book, complaints, and feedbacks, etc.

c/ CSO team supervision

  • Lead and supervise team at work in absence of OM or DOM
  • Assist in scheduling and training new CSOs (include full-time and part-time CSO)
  • Supervise and coach to ensure wellbeing for new CSOs during the first 2-week of joining the organisation.
  • Consecutively induct CSO in student consultancy, student-enrolment procedures, sales and telesales, and dealing with feedback and complaints.
  • Report monthly to OM and DOM on enquiries, enrolment, retention, feedback/complaints.

2. Education Consultant (All centres)

  • Counsel and sell English courses via telemarketing, face-to-face consultancy, and other sales channels;
  • Contact customers to update new courses and other programmes related to Language Link Vietnam;
  • Be responsible for maintaining and updating customer database; keeping track of customer status through Daily Sales Report – Surpass sales target set by Line Manager;
  • Collaborate with Customer Service Officers to deal with customers’ complaints or questions related to admission and class management;
  • Coordinate with Marketing to organise public events (English Club, orientation workshop, etc.);
  • Provide inputs on customer needs, product features and marketing ideas (with Marketing Dept. and other related Dept.)
  • Maintain a high quality of service towards all customers and prospects;

Perform other sales administrative duties; support Line Manager and/or other teams for other tasks the business may require.


SCHOOLS LINK


CORPORATE LINK

1. Full-time VNC

  • Leading, engaging corporate classes (small or large-sized), held on a client’s sites or online (around Hanoi).
  • Working with the provided syllabus and pacing guide, adjust and add to the program academics to progress students through different levels in an engaging and coordinated academic environment.
  • Developing content for online programs and adjusting pacing guides for corporate classes.
  • Creating and leading classroom activities, plus planning and organizing groups to encourage out-of-class practice.
  • Administering regular quizzes, mid-term and final tests.
  • Participating in training workshops, meetings, and occasional dinner hash sessions.
  • Status reports, grading, student feedback

2. Sales

  • To bring in new clients and increase revenue of the all Corporate Link training program
  • To Develop and expand client database for English program and other Corporate products line/training programs
  • To assist Manager in management/operation of all training programs.
  • Counseling/consulting/providing selling points for direct students/clients
  • Maintain and exploit database system for sales, customers’ needs analysis, or other purposes as required
  • Coordinate with marketing/ Team Leaders/site coordinators to organize events at sites (English Club, Student’s Corner, Orientation Day, outdoor activities, training workshops, consultation seminars, product presentations, etc.) as appropriate for sale purposes.
  • Generate marketing/sales ideas for CORPORATE LINK programs (coordinating CL manager and HCM manager where appropriate
  • Other tasks as required by Line Manager (If any)

LANGUAGE LINK DU HỌC

1. Overseas Study Education Consultant

  • Follow-up & complete the sales target.
  • Counseling students and their families regarding study opportunities.
  • Provision of information on institutions to students.
  • Following up students’ applications and keeping students posted/ informed on offers/ rejections by the institutions.
  • Counseling and assistance students in entry visa application.
  • Updating student applications on database & team reporting scheme
  • Provide good after sales service
  • Organization and implementation promotion activities.
  • Organization and assistance exhibitions, workshops and seminars.
  • Interpretation for institutions at seminars/ interviews/ exhibitions if needed.
  • Maintaining a good rapport to students, their families, local and clients and, office.
  • Active participating in team meeting & training
  • Other duties as assigned by the Line Manager.

2. Admission (Temp. 6 months)

  • Be in charge of admission application for students.
  • Assist students in preparing all needed documents for applications.
  • Assist students for visa applications.
  • Translate documents for students.
  • Assist students in checking disbursement documents for the bank and in payment of fees to institutions and arranging accommodation, airport pick-up and air-ticket for students.
  • Support the company’s promotional campaigns and the company’s other services (air ticket, visitor visa, dependent visa…)
  • Search and update information about visa application from Consulates.
  • Coordinate for organizing company’s promotion activities and events
  • Record and manage students’ documents
  • Other tasks as assigned by the manager

SCHOOLS ELITE

1. Event Officer

a/ Lead and manage all schools events (50%)

– Lead and coordinate with the relevant people to organize the activities successfully and obtain school’s satisfaction (40%)

  • Set up a tentative school activities plan with timeline
  • Well coordination with the relevant people: Academic team for the content and MKT team for the design, relevant people to prepare and execute the event successfully

– Control budget for each activity (10%)

b/ Adherence to SE’s brand value (40%)

– Backdrop/banner/ brochure/leaflet design (30%): Proactive/initiative in having the ideas for design

– Website/on-line page (if any) update (10%)

c/ Manage on-line products/ programs (10%)

– Manage the on-line product/App/ program to ensure it’s in a stable status (10%)


FRANCHISE


To apply, please send your CV directly to hr@languagelink.edu.vn with the subject as [Position] – [Your Name].

Career opportunities at Language Link Vietnam