Tuyển dụng – Career at Language Link

Career opportunities at Language Link Vietnam

INTRODUCTION

Working in a professional international environment is always a good chance for you to promote your future career.

As Vietnam is developing at a rapid rate, the demand for qualified contestants is very high, Language Link Vietnam (LLV) constantly look for the best applicants not only to meet the demand of the company but also to contribute to the highest educational quality in Vietnam.

We are welcoming all candidates to join our well-qualified, dynamic and outstanding team with many great benefits:

  • Competitive salary
  • Social, Health and Unemployment Insurances & Holiday according to the Labour Law;
  • Sixteen (16) annual leave days plus three paid sick leave days per year;
  • Two free English courses at LLV; and free English courses for employee’s children based on the availability of seats;
  • Premium Heath Care by LLV;
  • Opportunities for career development at LLV.

To apply, please send your CV directly to hr@languagelink.edu.vn with the subject as [Position] – [Your Name].


VACANCIES

Language Link Vietnam is seeking out numerous excellent candidates for vacancies below.


LANGUAGE LINK ACADEMIC

1. Customer Service Officer (All Centres)

a/ Public Sales

  • Answer all queries/supply information for external and internal telephone;
  • Consult students (Adult/YL), conduct effective selling Language Link Academic’s products through telephone or face to face interaction to customers;
  • Be responsible for Admissions (Admissions Procedures/processes: Placement test, student registration/records, class situation, class register, student feedback, student database, and reporting, etc.);

b/ Customer Service

  • Maintain high quality of customer service towards Adult & Young-Learner students;
  • Be in charge of dealing with relevant customer complaints, queries and requests for information from the start to the end of the process;
  • Contact clients to update new courses and other programmes related to Language Link Vietnam;
  • Coordinate with Academic staff/Material officer for teaching resources and other academic stuff (class registers, report, certificate…);
  • Follow up on after sales service e.g. birthday cards, parents meeting (for YL), homework book, complaints, and feedbacks, etc.

c/ CSO team supervision

  • Lead and supervise team at work in absence of OM or DOM
  • Assist in scheduling and training new CSOs (include full-time and part-time CSO)
  • Supervise and coach to ensure wellbeing for new CSOs during the first 2-week of joining the organisation.
  • Consecutively induct CSO in student consultancy, student-enrolment procedures, sales and telesales, and dealing with feedback and complaints.
  • Report monthly to OM and DOM on enquiries, enrolment, retention, feedback/complaints.

2. Education Consultant (All centres)

  • Counsel and sell English courses via telemarketing, face-to-face consultancy, and other sales channels;
  • Contact customers to update new courses and other programmes related to Language Link Vietnam;
  • Be responsible for maintaining and updating customer database; keeping track of customer status through Daily Sales Report – Surpass sales target set by Line Manager;
  • Collaborate with Customer Service Officers to deal with customers’ complaints or questions related to admission and class management;
  • Coordinate with Marketing to organise public events (English Club, orientation workshop, etc.);
  • Provide inputs on customer needs, product features and marketing ideas (with Marketing Dept. and other related Dept.)
  • Maintain a high quality of service towards all customers and prospects;

Perform other sales administrative duties; support Line Manager and/or other teams for other tasks the business may require.


3. Web Designer (Marketing Dept.)

  • Actively Participate in design initiatives, from concept development to Layout creation, to finished product.
  • Work from Communication Briefs to design of a range of creative materials, Such as direct mail, email campaigns, banner ads, web graphics, info-graphics, Catalogs, brochures, flyers, invitations, posters, exhibition stands, forms, and more.
  • Create web page recommendations for the organization’s website, Manage photo library and all graphical assets, Manage POSM at public schools
  • Overseeing printing quality.
  • Oversee branding guidelines, design standards, and creative templates.
  • Assure creative excellent across the organization, including oversight that all aspects of designed work are accurate and proofed.
  • Report to Marketing Manager and be a valuable player within the organizations Marketing Department.
  • Oversee any other design projects as the organization deems necessary, and based on marketing priorities.

SCHOOLS LINK

1. Regional Head Teaching Assistant

  • Communicate weekly with every TA in their region, face -to-face or by phone, and visit each school in their region at least once per term.
  • Observe and give feedback to each TA in their region at least twice per term with the total number up to 50 for the whole school year.
  • Accurately identify TAs who are underperforming, and support and coach them through an improvement plan to meet requirements.
  • Assess TA’s working performance in their region based on the standard performance review form designed by SL at the end of the school year.
  • Arrange teaching assistants to do peer observation with another strong TA in their region to develop specific competencies and improve their teaching assistance (roughly 2 per term during the school year).
  • Report weekly to the Vietnamese AC any related issues and solutions.
  • Assist TAs in their region to handle daily issues including difficulties with students, native teachers, TA/school relationships, facilities, etc. (in consultation with Vietnamese AC as necessary).
  • Check and mark students’ homework revision for their own classes.
  • Attend their classes’ parent meetings (once per school year) if required.
  • Teach their own lessons (from 10-15 lessons per week) and make these available for other TAs to observe, as a basis for discussing teaching assistance.
  • Cover for other TAs if required.
  • Other duties assigned by VN AC.

CORPORATE LINK

1. Full-time VNC

  • Leading, engaging corporate classes (small or large-sized), held on a client’s sites or online (around Hanoi).
  • Working with the provided syllabus and pacing guide, adjust and add to the program academics to progress students through different levels in an engaging and coordinated academic environment.
  • Developing content for online programs and adjusting pacing guides for corporate classes.
  • Creating and leading classroom activities, plus planning and organizing groups to encourage out-of-class practice.
  • Administering regular quizzes, mid-term and final tests.
  • Participating in training workshops, meetings, and occasional dinner hash sessions.
  • Status reports, grading, student feedback

LANGUAGE LINK DU HỌC

1. Overseas Study Education Consultant

  • Follow-up & complete the sales target.
  • Counseling students and their families regarding study opportunities.
  • Provision of information on institutions to students.
  • Following up students’ applications and keeping students posted/ informed on offers/ rejections by the institutions.
  • Counseling and assistance students in entry visa application.
  • Updating student applications on database & team reporting scheme
  • Provide good after sales service
  • Organization and implementation promotion activities.
  • Organization and assistance exhibitions, workshops and seminars.
  • Interpretation for institutions at seminars/ interviews/ exhibitions if needed.
  • Maintaining a good rapport to students, their families, local and clients and, office.
  • Active participating in team meeting & training
  • Other duties as assigned by the Line Manager.

SCHOOLS ELITE

1. Event Officer

a/ Lead and manage all schools events (50%)

– Lead and coordinate with the relevant people to organize the activities successfully and obtain school’s satisfaction (40%)

  • Set up a tentative school activities plan with timeline
  • Well coordination with the relevant people: Academic team for the content and MKT team for the design, relevant people to prepare and execute the event successfully

– Control budget for each activity (10%)

b/ Adherence to SE’s brand value (40%)

– Backdrop/banner/ brochure/leaflet design (30%): Proactive/initiative in having the ideas for design

– Website/on-line page (if any) update (10%)

c/ Manage on-line products/ programs (10%)

– Manage the on-line product/App/ program to ensure it’s in a stable status (10%)


FRANCHISE

1. Centre Manager (Thanh Hoa)

The Center Manager (CM) is in charge of overall center operation management and performance including sales, admissions, customer service, and center administration. Each center is a profit center and the CM is responsible for center’s revenue and profit.

The CM is expected to be in charge of minimum one center.

a/ Achieving revenue target

  • Responsible for achieving revenue and profit margin target.
  • Well managing center budget to maintain targeted profit margin level.

b/ Admissions/Customer Service & Center Administration

  • Responsible for customer satisfaction. Maintain good customer care system and services at centers.
  • Managing relationship with partners and customers in the designated areas (customer feedback, student report etc.)
  • Liaise with center academic co-ordinator to maintain simple and regular extra-curriculum activities (ECA) at center level.
  • Managing center’s daily operations
  • Being responsible and/or co-ordinating for all activities at center that concerns customers and/or center site.
  • Managing center site and facilities up to standards and requirements of academic quality, branding, safety, security, hygiene and convenience
  • Managing and co-ordinating with other teams for all activities at center, and in the designated areas as and when required.

c/ Maintain and achieving efficiency in teacher utilization at center level


2. Sales Team Leader (Thanh Hoa)

a/ Supervise and coach the team to:

  • Drive sales for center’s products
  • Create and maintain a stable and good relationship with prospects and customers.
  • Update customer database, track their status daily and report
  • Facilitate student enrollment
  • Provide student services throughout their courses
  • Coordinate with Academic team to monitor students’ progress and communicate with customers throughout their courses.
  • Handle customers’ enquiries, feedback & claims

b/ Be responsible for his/her own targets

c/ Other tasks required by Line Manager


To apply, please send your CV directly to hr@languagelink.edu.vn with the subject as [Position] – [Your Name].

Career opportunities at Language Link Vietnam