Tuyển dụng – Career at Language Link

Career opportunities at Language Link Vietnam

INTRODUCTION

Working in a professional international environment is always a good chance for you to promote your future career.

As Vietnam is developing at a rapid rate, the demand for qualified contestants is very high, Language Link Vietnam constantly look for the best applicants not only to meet the demand of the company but also to contribute to the highest educational quality in Vietnam.

We are welcoming all candidates to join our well-qualified, dynamic and outstanding team.


VACANCIES

Language Link Vietnam is seeking out numerous excellent candidates for vacancies below.


LANGUAGE LINK ACADEMIC

1. Customer Service Officer

a/ Supervision received: Operations Manager (OM)

b/ Object of the position

  • To increase the number of students and the company’s image through professional selling and admissions processes.
  • To assist OM and DOM in managing CSO team.

c/ Basic functions & responsibilities

  • Counseling/consulting/selling English courses;
  • Update & exploit database system for sale, customers’ needs analysis or other purposes upon required;
  • Coordinate with Marketing to organize public events (English Club, orientation, workshop);
  • MKT ideas (with MKT Dept. and others);
  • New courses ideas and inputs, products features, after-sales services;
  • Training Customer Service Officers;
  • Collaborate with Customer Service Officers to solve customers’ complains, inquiries, and questions;
  • Other tasks required by Line Manager.

d/ Principle duties & responsibilities

* Public Sales

  • Answer all queries/supply information for external and internal telephone;
  • Consult students (Adult/YL), conduct effective selling LLV’s products through telephone or face to face interaction with customers;
  • Be responsible for Admissions (Admissions Procedures/processes: Placement test, student registration/records, class situation, class register, student feedback, student database, and reporting, etc.);

* Customer Service

  • Maintain high quality of customer service towards Adult & Young-Learner students;
  • Be in charge of dealing with relevant customer complaints, queries and requests for information from the start to the end of the process;
  • Contact clients to update new courses and other programs related to Language Link Vietnam;
  • Coordinate with Academic staff/Material officer for teaching resources and other academic stuff (class registers, report, certificate, etc.);
  • Follow up on after sales service e.g. birthday cards, parents meeting (for YL), homework book, complaints, and feedbacks, etc.;

* CSO team supervision

  • Lead and supervise team at work in absence of OM or DOM;
  • Assist in scheduling and training new CSOs (include full-time and part-time CSO);
  • Supervise and coach to ensure wellbeing for new CSOs during the first 2-week of joining the organization;
  • Consecutively induct CSO in student consultancy, student-enrolment procedures, sales and telesales, and dealing with feedback and complaints;
  • Report monthly to OM and DOM on inquiries, enrolment, retention, feedback/complaints.

e/ Expected outputs of the job: KPI

KPIs

Details

Measuring Method

Portion

Service Quality

Meet the service quality requirement from OM to CS Officer

based OM’s  assessment and the checklist approved by DoP

10%

Student Retention recruitment

To meet the target of student retention is min 65%

Based on the list of students in the new class vs. the previous, any re-register for new class/total of student = % retention

40%

Academic Teaching quality

To meet LLV standards in the class arrangement, no miss-place happen

Based on PT results and class arrangement to check the standard implementation, no miss-place = meet KPIs

20%

Average class size

To meet the school target of class size as committed with Director of Public

Class size = total student / total class

15%

Allocated revenue

To meet the school target of allocated revenue as committed with Director of Public

Based on the revenue target

15%

*These KPIs will be reviewed and revised periodically based on company business objectives and actual job requirements

f/ Decision making: Make decisions when delegated and assigned by OM

g/ Qualification required

* Knowledge

  • Appropriate University degree (Bachelor degree in BA, Economy, English is preferable)
  • Good English (presenting, writing, listening, reading)

* Experience (preferable)

  • 1-year experience in similar job
  • Experience in education, customer service, hospitality fields

* Other: Work well under pressure and handle stress

h/ General skill required

  • Excellent communication skills both verbal and written
  • Excellent interpersonal skills and a collaborative working manner
  • Teamwork skills

i/ Working time

  • Maximum 44 hours shift work a week, timetabled by the immediate manager in consonance with the Admissions requirements.
  • Lunch break: 12:00 – 1:30 pm.
  • Outside work-hours required from time-to-time when tasks need to be completed on time.

j/ Other benefits & obligations

Alterable by the company policy:

  • Social, Health and Unemployment Insurances according to the Labour Law;
  • Personal Income Tax (if any) will be the employee’s responsibility;
  • Holiday: According to Vietnam’s Labor Law;
  • Annual leave: Sixteen (16) days for annual leave;
  • Two free English courses at LLV; and free English courses for employee’s children based on the availability of seats;
  • Three paid sick leave days per year;
  • Premium Health Care by LLV;
  • Opportunities for career development at LLV.

2. Education Consultant

a/ Supervision received: Operations Manager (OM)

b/ Object of the position

  • To generate sales revenue through professional consultancy services.

c/ Basic functions & responsibilities

  • Be responsible for driving sales for LLV’s products;
  • Create and maintain a stable and good relationship with prospects and customers;
  • Update customer database, track their status daily and report;
  • Collaborate with other departments and provide inputs to improves services delivered to customers as well as the efficiency of daily operation tasks;
  • Other tasks required by Line Manager.

d/ Principle duties & responsibilities

  • Counsel and sell English courses via telemarketing, face-to-face consultancy, and other sales channels;
  • Contact customers to update new courses and other programs related to LLV;
  • Be responsible for maintaining and updating customer database; keeping track of customer status through the Daily Sales Report
  • Surpass sales target set by Line Manager;
  • Collaborate with Customer Service Officers to deal with customers’ complains or questions related to admission and class management;
  • Coordinate with MKT to organize public events (English Club, orientation workshop, etc.);
  • Provide inputs on customer needs, product features and marketing ideas (with Marketing Dept. and others);
  • Maintain a high quality of service towards all customers and prospects;
  • Perform other sales administrative duties; support Line Manager and/or other teams for other tasks the business may require.

e/ Expected outputs of the job: KPI

KPIs

Details

Measuring Method

Portion

New sales recruitment

To meet the target on the number of new-register students as business plan committed

Based on the number of new-register students actually start the classes

40%

Allocated revenue

To meet the school target of allocated revenue as committed with Director of Public

Based on the revenue target

20%

Academic Teaching quality

To meet LLV standards in the class arrangement, no miss-place happen

Based on PT results and class arrangement to check the standard implementation, no miss-place = meet KPIs

15%

Average class size

To meet the school target of class size as committed with Director of Public

Class size = total student / total class

15%

Service quality

Meet the service quality requirement from OM to CS Officer

Based on OM’s  assessment and the checklist approved by DoP

10%

*These KPIs will be reviewed and revised periodically based on company business objectives and actual job requirements

f/ Decision making: Make decisions when delegated and assigned by OM

g/ Qualification required

* Knowledge:

  • Appropriate University degree (Bachelor degree in BA, Economy, English is preferable)
  • Good English (presenting, writing, listening, reading)

* Experience (preferable): At least 1-year experience in sales jobs or similar

* Other: Work well under pressure and handle stress

h/ General skill required

  • Excellent communication skills both verbal and written
  • Excellent interpersonal skills and a collaborative working manner
  • Teamwork skills

i/ Working time

  • Normally 44 hours shift work a week, timetabled by the immediate manager in consonance with the Admissions requirements.
  • Outside work-hours required from time-to-time when tasks need to be completed on time.

j/ Other benefits & obligations

Alterable by the company policy:

  • Social, Health and Unemployment Insurances according to the Labour Law;
  • Personal Income Tax (if any) will be the Employee’s responsibility;
  • Holiday: According to Vietnam’s Labor Law;
  • Annual leave: Sixteen (16) days for annual leave;
  • Two free English courses at LLV; and free English courses for employee’s children based on the availability of seats;
  • Three paid sick leave days per year;
  • Premium Health Care by LLV;
  • Opportunities for career development at LLV.

3. Delivery Staff

a/ Supervision received: Deputy Administration Manager

b/ Object of the position

  • To work independent or team-work; could communicate with BOM and Dept.s in Language Link.

c/ Principle duties & responsibilities

  • Daily delivery documents, papers, letters, etc. among Departments and schools:

24 Dai Co Viet, 63 Chau Long – 34T Hoang Dao Thuy – 98 Hoang Ngan – 62 Yen Phu – 63 Tran Quoc Hoan – 2 Dai Co Viet (SCL) – 193 Ba Trieu (GET) – Others

  • Controlling and monthly making payment for transportation (taxi), mailing, etc.;
  • Submitting documents to BOM, getting signature as the signing schedule;
  • Stamping;
  • Other assigned jobs from Line Manager.

ADM activities:

  • Evaluating vendors;
  • Ensure project filing system following to ISO ( both soft and hard copy)

d/ Expected outputs of the job: KPI

  • Keep delivery on time and right people as schedule;
  • Keep delivery exactly;
  • Keep document safety;
  • Keep confidential of documents;
  • Record;
  • Provide proper supports.

e/ Decision making

  • Labor could make decisions (PPRs up to 10mil)  to make sure it could get the best interest for the company.

f/ Qualification required

  • Trustable, responsibility, accountability, dependability, problem solving, adaptability and flexibility on work.

g/ General skill required

  • Having motorbike for moving on works;
  • Good in quality of service;
  • Good deal price with vendors, good in co-coordinating, good communication in Vietnamese
  • Could communicate in English with internal departments;

h/ Working time: Based on the company’s working time

i/ Other benefits & obligations

Applied from probation:

  • Accident insurance premium will be covered by the company;
  • Social, Health and Unemployment Insurances according to the Labour Law;
  • Personal Income Tax (if any) will be the Employee’s responsibility.

Applied after successful probation:

  • Holiday: Public holidays plus twenty (20) days for annual leave including Tet period;
  • Two free English courses at LLV per year, or one course for immediate family member (parent, sibling, spouse) per year; and free English training for children;
  • Three paid sick leave days per year;
  • Opportunities for career development at LLV.

SCHOOLS LINK

1. Extra-Curricular Executive

a/ Supervision received: Head of Schools Link

b/ Object of the position

  • Provide and organize the best events for all our stakeholders;
  • Coordinate with the Schools link team to reach the annual target.

c/ Responsibilities

  • The position holder will report to the Event team leader;
  • The Events Executive is in charge of all SL extracurricular activities that aim to add more SL current training programs and to increase customer satisfaction and LLV branding.

d/ Main areas of responsibilities

  • Liaising with the principals and HODs of client schools in arranging and providing events and other extracurricular activities;
  • Supervise and manage the quantity and quality of the events.

e/ Additional job duties

  • Supporting the team in designing and implementing engaging assemblies/events to be held at all of our Primary Schools in the academic year 2019-2020;
  • Supporting the team in designing and running competitions/festivals/excursion to take place at our Secondary Schools in the academic year 2019-2020;
  • Liaise with Operations and Academic team to organize social events for teaching team and staff;
  • Co-emceeing at events (In case needed);
  • Creating reports to be sent to the HODs of Schools Link and its stakeholders;
  • Collecting feedback from the stakeholders, teachers, and staff of our events;
  • Create posters, banners or other promotional materials.

f/ Desired Skills and Attributes

  • Self-sufficient: Ability to manage oneself in a new cultural environment;
  • Culturally sensitive: Desire to interact with other Vietnamese & foreign staff members;
  • Creative & dynamic;
  • Flexible: willingness to adapt;
  • Needs a friendly, approachable attitude;
  • Must be confident presenting to large groups;
  • Excellent organizational and time-management skills;
  • Excellent communication and presentation skills in Vietnamese and English;
  • Problem-solving skills;
  • The ability to work well under pressure and make responsible decisions quickly;
  • Enjoys organizing and coordinating activities, and talking to people;
  • Attentive to detail.

e/ Additional information

  • Duration: 6 months
  • School Based: 34T Hoang Dao Thuy
  • Effective Start Date: December 1, 2018
  • Effective End Date: May 31, 2019
  • Probation End Date: December 31, 2018

CORPORATE LINK

1. Corporate Training Supervisor (Sales Supervisor)

a/ Supervision received: Corporate Link Manager

b/ Object of the position

  • To bring in new clients and increase the revenue of the all Corporate Link training program (EOD, Soft skills training, Mini-MBA, English program, ALL CORPORATE LINK PROGRAM)
  • To develop and expand client database for English program and other Corporate products line/training programs (if required and where applicable)
  • To boost the ALL CORPORATE LINK PROGRAM/EOD/Soft skills training and Corporate Link’s image through professional sales/consultation and admissions processes
  • To assist CL Manager and HCM Branch Manager in management/operation of all training programs AS/IF requested

c/ Basic functions and responsibilities

  • Work out sales strategy and related activities for ALL CORPORATE LINK program
  • Underline manager’s direction, and in coordination with Program Development Manager or Team Leaders propose annual sales plans including initiatives, activities, campaigns, budgets, and any ad-hoc plans to help develop the ALL CORPORATE LINK PROGRAM revenue.
  • Identify and approach potential clients for CORPORATE LINK training program (ex: students High schools/colleges/lower-rank Universities/Working people), confirm sales potential and integrate them into the sales channel
  • Nurture relationships with Corporate LInk clients and stakeholders (and/or other CL products, such as EOD, BLEP, Mini-MBA…), if any and where appropriate
  • Counseling/ consulting/ providing selling points of ALL CORPORATE LINK PROGRAM for direct students/clients
  • Maintain and exploit database system for sales, customers’ needs analysis, or other purposes as required
  • Coordinate with marketing/ Product Team Leaders/site coordinators to organize events at sites (English Club, Student’s Corner, Orientation Day, outdoor activities, training workshops, consultation seminars, product presentations, etc.) as appropriate for sale purposes.
  • Generate marketing/sales ideas for CORPORATE LINK programs (coordinating CL manager and HCM manager where appropriate
  • Training Students Consultation &Recruitment team from clients/ Customer Service team/consultation officers when/if these positions are created
  • Collaborate with Customer Service Officers to solve customers’ complaints, inquiries, and answer questions.
  • Study clients’ changing needs and propose training models to enhance and improve ALL CORPORATE LINK products line. Support the CL Manager to develop pricing, incentives and other policies to best recruit and engage clients.
  • Develop and suggest the adjustment to all sales-related policies/programs (pricing, incentives, promotions)
  • Activate other sales programs (if any), as determined by CL or HCM Managers
  • Maintain focus on surpassing sales targets set by management

d/ Performance measurement

  • Meet or exceed agreed sale targets USD 150,000 (Minimum) for 1st year, would be revised/changed coming year.
  • Getting at least 20 new clients for CORPORATE LINK training programs for 1st
  • Achieve “sales effectiveness”, eg; effective sales forecasting and
    tracking tools
  • Maintain the high level of clients’ satisfaction

e/ Requirements

* Education

  • University Bachelor degree (in Business Administration, Economics, or English preferable)
  • Good English skills (speaking, writing, listening, reading)

* Experience (preferred)

  • 2+ years experience in sales/supervisor/education consultation or related position
  • Experience in sales, education, customer service, hospitality fields

* Personal

  • Work well under pressure and under stress
  • Excellent communication and interpersonal skill, both verbal and written, and a collaborative working manner
  • Organized, strategic thinker, punctual and responsible

* Additional

  • Sound knowledge and understanding of government and private education system
  • Works well individually and in teams
  • Good analytical skills. Comfortable presenting, communicating and coordinating with high-level clients.
  • Good understanding of LLV’s courses/products is preferable (APIS/EOD/Mini-MBA).

f/ Working time

  • Normally 40 work-hours per week, Mondays to Friday, 8:30 am to 6:00 pm, timetabled by the Line Manager and in consideration of any admissions/jobs requirements.
  • Lunch break is 1.5 hours.
  • Additional work-hours required from time-to-time when tasks need to be completed by a specific deadline.
  • Traveling is required for this position.

g/ Other benefits & obligations

  • Accident insurance premium will be covered by the company; Social, Health and Unemployment Insurances to be contributed as per the Labor Code of Vietnam;
  • Personal Income Taxes will be the employee’s responsibility and deducted from the monthly salary;
  • Holiday: Public holidays plus sixteen (16) days for annual leave;
  • Two free English courses at LLV per year, or one course for immediate family member (parent, sibling, spouse) per year; and free English training for children;
  • Three paid sick days per year;
  • Opportunities for career development at LLV.

2. Corporate Sales & Marketing Executive

a/ Supervision received: Corporate Link Manager

b/ Object of the position

  • To bring in new clients and increase revenue of the all Corporate Link training program (EOD, Soft skills training, Mini-MBA, English program, ALL CORPORATE LINK PROGRAM…)
  • To Develop and expand client database for English program and other Corporate products line/training programs (If required and where applicable).
  • To boost the ALL CORPORATE LINK PROGRAM/EOD/Soft skills training and Corporate Link’s image through professional sales/consultation and admissions processes.
  • To assist CL Manager and HCM Branch Manager in management/operation
    of all training programs AS/IF requested.

c/ Basic functions and responsibilities

  • Work out sales strategy and related activities for ALL CORPORATE LINK program
  • Under line manager’s direction, and in coordination with Program Development Manager or Team Leaders propose annual sales plans including initiatives, activities, campaigns, budgets, and any ad-hoc plans to help develop the ALL CORPORATE LINK PROGRAM revenue.
  • Identify and approach potential clients for CORPORATE LINK training program (ex: students High schools/colleges/lower-rank Universities/Working people), confirm sales potential and integrate them into sales channel
  • Nurture relationships with Corporate LInk clients and stakeholders (and/or other CL products, such as EOD, BLEP, Mini-MBA…), if any and where appropriate
  • Counseling/ consulting/ providing selling points of ALL CORPORATE LINK PROGRAM for direct students/clients
  • Maintain and exploit database system for sales, customers’ needs analysis, or other purposes as required
  • Coordinate with marketing/ Product Team Leaders/site coordinators to organize events at sites (English Club, Student’s Corner, Orientation Day, outdoor activities, training workshops, consultation seminars, product presentations, etc.) as appropriate for sale purposes.
  • Generate marketing/sales ideas for CORPORATE LINK programs (coordinating CL manager and HCM manager where appropriate
  • Training Students Consultation &Recruitment team from clients/ Customer Service team/consultation officers when/if these positions are created
  • Collaborate with Customer Service Officers to solve customers’ complaints, inquiries, and answer questions.
  • Study clients’ changing needs and propose training models to enhance and improve ALL CORPORATE LINK products line. Support the CL Manager to develop pricing, incentives and other policies to best recruit and engage clients.
  • Develop and suggest adjustment to all sales-related policies/programs (pricing, incentives, promotions)
  • Activate other sales programs (if any), as determined by CL or HCM Managers
  • Maintain focus on surpassing sales targets set by management
  • Other tasks as required by Line Manager (If any)

d/ Performance measurement

  • Meet or exceed agreed sale targets USD 150,000 (Minimum) for 1st year, would be revised/changed coming year.
  • Getting at least 20 new clients for CORPORATE LINK training programs for 1st
  • Achieve “sales effectiveness”, eg; effective sales forecasting and
    tracking tools
  • Maintain high level of clients’ satisfaction

e/ Working time

  • Normally 40 work-hours per week, Mondays to Friday, 8:30 am to 6:00 pm, timetabled by the Line Manager and in consideration of any admissions/jobs requirements. Lunch break is 1.5 hours. Additional work-hours required from time-to-time when tasks need to be completed by a specific deadline.
  • Traveling is required for this position.

f/ Remuneration

  • Basic monthly salary: (after 2-month probation period);
  • Salary can be negotiated based on the experience and sale commitment (Review every 2 months after probation):

Experience in sale field (years)

Basic salary expected/month (VND)

Products focuses

Minimum sale target/year (USD)

Target for every 3 months(After probation) (USD)

1-2

Up to 15,000,000

  • EOD
  • BLEP
  • English programs

150,000

  • First 3 months: 20,000
  • Second 3 months: 30,000
  • Third 3 months: 50,000
  • Final Q: 50,000
  • Allowances: 300,000vnd/month for telephone;
  • Taxi card provided for sale activities (Up to 2,000,000VND/month);
  • Commission-based bonuses yearly (Depend on each product lines).

g/ Qualification required

* Education:

  • University Bachelor degree (in Business Administration, Economics, or English preferable);
  • Good English skills (speaking, writing, listening, reading);

* Experience (preferred):

  • 2+ years experience in sales/supervisor/education consultation or related position;
  • Experience in sales, education, customer service, hospitality fields;

* Personal:

  • Work well under pressure and under stress;
  • Excellent communication and interpersonal skill, both verbal and written, and a collaborative working manner;
  • Organized, strategic thinker, punctual and responsible;

* Additional:

  • Sound knowledge and understanding of government and private education system;
  • Works well individually and in teams;
  • Good analytical skills. Comfortable presenting, communicating and coordinating with high-level clients;
  • Good understanding of LLV’s courses/products is preferable (APIS/EOD/Mini-MBA).

h/ Other benefits & obligations

  • Accident insurance premium will be covered by the company; Social, Health and Unemployment Insurances to be contributed as per the Labor Code of Vietnam;
  • Personal Income Taxes will be the employee’s responsibility and deducted from monthly salary;
  • Holiday: Public holidays plus sixteen (16) days for annual leave;
  • Two free English courses at LLV per year, or one course for immediate family member (parent, sibling, spouse) per year; and free English training for children;
  • Three paid sick days per year;
  • Opportunities for career development at LLV.

LANGUAGE LINK OVERSEAS STUDY (LANGUAGE LINK DU HỌC)

1. Education Consultant (Tư vấn du học)

a/ Supervision received: Oversea Country Manager

b/ Object of the position

  • To bring sales and revenue for the company and do relevant tasks related to counseling.

c/ Responsibilities

  • High Customer Service mind & pro-active sales/cross sales & follow-up to convert from potential lead source to meet the pipeline & final sales target.
  • Counseling of prospective students and their families regarding study opportunities.
  • Provision of information on institutions to students either face to face or over the telephone.
  • Following up students’ applications and keeping students posted/informed on offers/rejections by the institutions.
  • Counseling and assistance of prospective students in entry visa application.
  • Accurately & timely updating of student applications on Language Link Overseas Study database & team reporting scheme
  • Provide good after-sales service to have high parent/student referral source
  • Organization and implementation of promotional activities at Language Link Overseas Study.
  • Organization and assistance in Language Link Overseas Study exhibitions, workshops, and seminars.
  • Interpretation for institutions at seminars/interviews/exhibitions if needed.
  • Maintaining a good rapport to students, their families, local and Language Link Overseas Study institution clients and visa office.
  • Active participating in team meeting & training
  • Get to know and update overseas study market, competitors and other related education organizations frequently
  • Other duties as assigned by the Line Manager.

d/ Requirements

  • Have excellent knowledge in terms of product and functional knowledge

* Qualifications

  • University Degree
  • Experience in Overseas Study area and Administration

* Skills: Leadership/Ownership, teamwork, communication, problem-solving, creativity, cooperation, capability building

e/ Working time

  • Normally working time: 8:30 – 17:30, from Mondays to Fridays
  • Work on Saturdays if required by line manager
  • Lunch break from 12:00 to 13:00
  • Outside work-hours required from time-to-time when tasks need to be completed on time

f/ Other benefits & obligations

  • Social, Health and Unemployment Insurances according to the Labor Law;
  • Personal Income Tax (if any) will be the Employee’s responsibility;
  • Health Care Insurance benefit.
  • Public holiday: According to Vietnamese Labor Law;
  • Annual leave: Sixteen (16) days for annual leave;
  • Two free English courses at LLV per year, or one course for immediate family member (parent, sibling, spouse) per year; and free English training for children;
  • Three paid sick leave days per year;
  • Opportunities for career development at LLV.

SCHOOLS ELITE


FRANCHISE


To apply, please send your cover letter and documents directly to hr@languagelink.edu.vn with the title as [Position] – [Your Name].

Career opportunities at Language Link Vietnam