Career at Language Link

Career opportunities at Language Link Vietnam

INTRODUCTION

Working in a professional international environment is always a good chance for you to promote your future career.

As Vietnam is developing at a rapid rate, the demand for qualified contestants is very high, Language Link Vietnam constantly look for the best applicants not only to meet the demand of the company but also to contribute to the highest educational quality in Vietnam.

We are welcoming all candidates to join our well-qualified, dynamic and outstanding team.


VACANCIES

Language Link Vietnam is seeking out numerous excellent candidates for vacancies below.


1. Blended Learning English Program Admin & Assistant

Job title

Blended Learning English Program Admin & Assistant

Rank

Staff

Contract type

Fulltime

Report to

Blended Learning English Program Team Leader

Location

Corporate Link Dept – 5th Floor – 24 Đại Cồ Việt, Hai Bà Trưng, Hà Nội

1.1. Job purposes

We are looking for an enthusiastic person to join our team – Corporate Link which we deliver English and Soft Skills Training. Our client, vocational colleges, companies and projects from state-owned companies. You will assist on implementing program and delivering service to our clients at varies sites throughout Vietnam. You will have the opportunity to be highly involved on a number of different aspects of the organization: event planning, program development, interaction with suppliers, and more.  You will work in a fast-paced and interactive environment with an opportunity to grow and gain experience in association and program management and learn about how to develop and implement the English Program.

1.2. Duties and responsibilities

With guidance from the project manager, you will assist on different tasks. Your duties will be, but are not limited to:

1.2.1. Online class assistant and administration

  • Create online accounts and Skype accounts for students before class opening
  • Manage accounts created and report to related departments monthly/quarterly
  • Coordinate with BLEP Team Leader to apply LMS to different colleges/ clients
  • Support students including guiding, reminding, administering before and during class via channels of communications such as emails/message/phone
  • Coordinate with teachers for teaching materials and other academic stuffs
  • Database maintenance
  • Preparation of presentations and reports

1.2.2. Program development

  • Support BLEP Team Leader for inputting ideas and materials for developing programs
  • Proofreading and Editing document in English

1.2.3. Site support

  • Coordinate with schools representative/teachers/site coordinators to support administration work
  • Travel to sites (if needed) to deliver program messages to students/teachers or supporting in handling issues at colleges/ customer venue
  • Support in delivering workshop to students before class opening

1.2.4. BLEP Facebook administration

Manage BLEP Facebook account and update it daily/weekly/monthly based on the upcoming events/stories.

1.3. Skills & qualifications

This position is open to graduates with a Bachelor’s degree in Languages, Business Administration, Marketing, or other related areas. In lieu of degree, relevant work experience of at least two years in similar positions is acceptable.

Our ideal candidate is highly organized, detail-oriented, with the ability to work as part of a team as well as being independently motivated. You are flexible with regards to learning new skills. You are able to juggle multiple responsibilities, without losing track of what is important.

Essential skills:

  • Good command in English
  • Previous experience in education major/developing English program
  • Excellent command of the MS Suite (Word, Excel, Powerpoint)
  • Strong communication & writing skills
  • Ability to interact with team members, suppliers, senior executives

The following qualifications are preferable, but not essential:

  • Previous experience with event management and/or project management
  • Previous experience working with remote teams
  • Basic understanding of Customer Relationship Management (CRM) systems
  • Ability to travel

2. Academic Officer

Title

Academic Officer

Supervision received

Academic Coordinator (AC)

Department

Academic

Starting date

Mid July 2018

2.1. Overall responsibilities

  • Coordinate with the foreign Academic management team to support teachers and TA’s.
  • Be a key contact person for teachers, TA’s and Operations staff.
  • Be involved in developing new projects under the instruction of the AC.
  • Assist AC with day to day management and quality control of the SE programme.

2.2. Specific responsibilities

Be responsible for/expected to:

  • Work closely with Academic Coordinator (AC) in charge of Primary and Kindergarten to ensure effective communication with teachers and TA’s;
  • Assist the AC in daily operations of the Academic department;
  • Assist teachers to handle issues that arise, including TA/school relationships, facilities, resources, and life in Hanoi (in consultation with Academic Coordinator [AC] as necessary);
  • Check tests and give feedback to the AC;
  • Format tests/materials under guidance of the AC and send them to the Operations team for printing and distribution;
  • Propose initiatives to ensure smooth operation of Academic department in cooperation with the Operations team;
  • Provide frequent program feedback and updates to the AC;
  • Manage and maintain all resources/materials in the teacher’s room;
  • Organize the inventory and code all materials;
  • Manage the resource sharing platform for teachers;
  • Do a monthly audit of all resources and inform the Operations team what needs to be ordered/replaced;
  • Assist teachers/TA’s in finding the materials that they need and checking them in and out;
  • Doing spot check at schools (if required by the AC);
  • Manage quality of program;
  • Build relationships between SE, schools, and other related parties with coordination and support from the AC/Project Manager if required.

2.3. Line manager

The post holder reports directly to the Schools Elite Academic Coordinator and will receive support and training from the AC.

2.4. Expected outputs of the job

The candidate must:

  • Understand SE products, test and reporting systems and procedures during probation period;
  • Check all tests/materials carefully before sending to the Operations team for printing;
  • Complete assigned tasks with the best results and meet deadlines;
  • Have excellent presentation and planning skills;
  • Be able to work under pressure and within tight deadlines;
  • Be computer literate, particularly with Office Suite and Google Suite;
  • Have a high level of cultural awareness;
  • Be able to commit for 1-year minimum.

2.5. Qualifications required

  • Knowledge:
    • Appropriate University degree (Bachelor degree in BA, Economy, English is preferable)
    • Good English (presenting, writing, listening, reading)
  • Experience (preferable):
  • 1-year experience in similar job
  • Experience in education, customer service, hospitality fields
  • Other:
    • Work well under pressure and handle stress

2.6. Working time

  • Normally 40 hours a week, Mondays to Fridays, 08:00 to 17:00
  • Lunch break 90 minutes per day (Due to teacher/TA schedules, the candidate might have to be available between 11:00 and 13:00 to assist teachers)
  • Outside work-hours required from time-to-time when tasks need to be completed on time

2.7. Remuneration

With the teaching duty added as mentioned in the JD, the package for this FT position would be 8,500,000 VND (gross) + 200,000 VND for mobile allowance + 200,000 VND for travel allowance = 8,900,000 VND (gross).

Without the teaching duty added as mentioned in the JD, the package for this FT position would be around 7,500,000 VND (gross) + 200,000 VND for mobile allowance + 200,000 VND for travel allowance = 7,900,000 VND (gross).

2.8. Other benefits & obligations

All of the other company benefits like Annual Leave, insurance etc. are also included in the package as per company standard for all full-time employees.


3. Schools Link Event Executive

Title

Schools Link Event Executive

Supervised by

Schools Link Director

Department

Schools Link

3.1. Objective of the position

  • Provide and organize the best events for all the stakeholders
  • Coordinate with Schools link team reach yearly target

3.2. Responsibilities

The position holder will report to the Head of Schools Link Program. The Extra-curricular officer in charge of all SL extra Curriculum activities that aim to add more SL current training programs and to increase customer satisfaction and LLV branding.

Main areas of responsibilities:

  • Work with SL management team to develop and implement yearly-extra-curriculum plan for schools link clients including partner Schools, Districts, SL academic team
  • With support from academic and operation, running extra-curriculum plan timely and most effective manner and adding more value to SL current training programs
  • Supervise and manage the quantity and quality of the extra-curricular

3.3. Additional job duties

  • Design and implement engaging assemblies/events to be held at all of our Primary Schools
  • Design and running competitions/ festivals/excursion to take place in our Secondary Schools
  • Liaise with Operations and Academic team to organize social events for teaching team and staff
  • Assist with the Schools Link Teacher induction
  • identifying the event elements, determine their logical sequencing and develop efficient schedules
  • Making report to Head of Schools Link Program after each event
  • Provide support to the school activities such as English Festival, English competition, etc.
  • Other duties if required

3.4. Desired skills and attributes

  • Self-sufficient: Ability to manage oneself in a new cultural environment
  • Culturally sensitive: Desire to interact with other Vietnamese staff members
  • Flexible: willingness to adapt
  • Needs a friendly, approachable attitude
  • Must be confident presenting to large groups
  • Excellent organizational and time-management skills
  • Excellent communication and presentation skills in Vietnamese and English
  • Problem-solving skills
  • The ability to work well under pressure and make responsible decisions quickly
  • Enjoy organizing and coordinating activities, and talking to people
  • The ability to pay close attention to detail

3.5. Working time

  • Normal working time: 8:30 – 17:30 from Mondays to Fridays
  • Work on weekends if required by supervised Manager; Lunch break from 12:00 – 13:00

3.6. Other benefits & obligations

  • Holiday: Public holidays plus sixteen (16) days for annual leave;
  • Accident insurance premium will be covered by the company;
  • Healthcare Insurance package;
  • Social, Health and Unemployment Insurances will be contributed from the date of full-time employment and according to the Labor Law;
  • Two free English courses at LLV per year, or one course for immediate family member (parent, sibling, spouse) per year; and free English training for children subject to availability of seats.
  • Three paid sick leave days per year;
  • Personal Income Tax (if any) will be the Employee’s responsibility;
  • Opportunities for career development at LLV.

4. Customer Service Officer

Title

Customer Service Officer

Supervision received

Operations Manager (OM)

4.1. Objective of the position

To increase the number of students and the company’s image through professional selling and admissions processes. To assist OM and DOM in managing CSO team.

4.2. Basic functions & responsibilities

  • Counseling/consulting/selling English courses;
  • Update & exploit database system for sale, customers’ needs analysis or other purposes upon required;
  • Coordinate with MKT to organize public events (English Club, orientation, workshop);
  • Marketing ideas (with Marketing Dept. and others related Dept.);
  • New courses ideas and inputs, products features, after-sales services;
  • Training Customer Service Officers;
  • Collaborate with Customer Service Officers to solve customers’ complains, inquiries, and questions;
  • Other tasks required by Line Manager.

4.3. Principle duties & responsibilities

4.3.1. Public Sales

  • Answer all queries/supply information for external and internal telephone;
  • Consult students (Adult/YL), conduct effective selling LL’s products through telephone or face to face interaction to customers;
  • Be responsible for Admissions (Admissions Procedures/processes: Placement test, student registration/records, class situation, class register, student feedback, student database and reporting, etc.).

4.3.2. Customer Service

  • Maintain high quality of customer service towards Adult & Young-Learner students;
  • Be in charge of dealing with relevant customer complaints, queries and requests for information from the start to the end of the process;
  • Contact clients to update new courses and other programs related to Language Link Viet Nam;
  • Coordinate with Academic staff/Material officer for teaching resources and other academic stuffs (class registers, report, certificate…);
  • Follow up on after sales service e.g. birthday cards, parents meeting (for YL), homework book, complaints and feedbacks, etc.

4.3.3. CSO team supervision

  • Lead and supervise team at work in absence of OM or DOM
  • Assist in scheduling and training new CSOs (include full-time and part-time CSO)
  • Supervise and coach to ensure wellbeing for new CSOs during first 2-week of joining organization
  • Consecutively induct CSO in student consultancy, student-enrolment procedures, sales and telesales, and dealing with feedback and complaints
  • Report monthly to OM and DOM on enquiries, enrolment, retention, feedback/complaints

4.4. Expected outputs of the job: KPI

KPIsDetailsMeasuring methodPortion
Service QualityMeet the service quality requirement from OM to CS OfficerBased OM’s  assessment and the checklist approved by DoP10%
Student Retention recruitmentTo meet target of student retention is min 65%Based on list of student in new class vs. previous class, any re-register for new class/total of student = % retention40%
Academic Teaching qualityTo meet LLV standards in class arrangement, no miss-place happenBased on PT results and class arrangement to check the standard implementation, no miss-place = meet KPIs20%
Average class sizeTo meet school target of class size as committed with Director of PublicClass size = Total student/Total class15%
Allocated revenueTo meet school target of allocated revenue as committed with Director of PublicBased on revenue target15%

*These KPIs will be reviewed and revised periodically based on company business objectives and actual job requirements.

4.5. Decision making

  • Make decisions when delegated and assigned by OM

4.6. Qualification required

  • Knowledge:
    • Appropriate University degree (Bachelor degree in BA, Economy, English is preferable)
    • Good English (presenting, writing, listening, reading)
  • Experience (preferable):
    • 1-year experience in similar job
    • Experience in education, customer service, hospitality fields
  • Other:
    • Work well under pressure and handle stress

4.7. General skills required

  • Excellent communication skills both verbal and written
  • Excellent interpersonal skills and a collaborative working manner
  • Teamwork skills

4.8. Working time

Maximum 44 hours shift work a week, Mondays to Sundays, 8:00 am to 9:30 pm, timetabled by the immediate manager in consonance with the Admissions requirements. Lunch break 12:00 pm – 1:30 pm. Outside work-hours required from time-to-time when tasks need to be completed on time.

4.9. Other benefits & obligations (Alterable by the company policy)

  • Social, Health and Unemployment Insurances according to the Labour Law;
  • Personal Income Tax  (if any) will be the Employee’s responsibility;
  • Holiday: According to Vietnamese Labor Law;
  •  Annual leave: Sixteen (16) days for annual leave;
  • Two free English courses at LLV, or one course for family member (parent, sibling, spouse) if the employee meets the English level requirement; and free English courses for employee’s children based on availability of seats;
  • Three paid sick leave days per year;
  • Premium Heath Care by LLV;
  • Opportunities for career development at LLV.

5. Teacher selection & support officer

Title

Teacher selection & support officer

Supervision received

 Schools Link Manager

Department

Schools Link Department

5.1. Objective of the position

  • Manage Schools Link offices and supervise smooth operation of daily activities
  • Arrange enough books, material and resources for teachers, teaching assistants and students on time
  • Be in charge of arranging primary tests for schools

5.2. Basic functions & duties

5.2.1. Teachers Recruitment (TR) and related tasks

  • Doing second round/ third round interview (after HR interviewed and short-listed)
  • Liaise with HR -TR: giving feedback on quality of candidates/quality of teacher sources/Follow up with HR on contract offer

5.2.2. Teachers Welfare (TW) tasks 

  • Travel to Schools Link offices at different location including Hoang Dao Thuy, Yen Phu, Dai Co Viet and be available at lunch time to meet Schools Link teachers who want to talk about contract issues or other related issues
  • Liaise with Schools Link operation & HR to support teacher when they got sickness or accidents
  • Be the first contact when Teacher sick support in urgent cases

5.2.3. Teachers Recruitment (TR) – Marketing activities 

  • Work with operation staff to conduct Job fairs
  • Direct marketing activities

5.3. Qualification required

  • University degree

5.4. General skills required

  • Priority for candidate who has working experience in education;
  • Excellent communication skills in English and Vietnamese;
  • Able to work effectively alone or as part of a team;
  • Problem-solving and attention to detail;
  • Microsoft Office (Word, Excel, PowerPoint);
  • Result oriented.

5.5. Working hours

  • Usual working hours: 8:30 – 17:30 from Mondays to Fridays. Work on weekends if required by supervised manager.
  • Lunch break from 12:00 – 13:00

5.6. Other benefits & obligations

  • Holiday: Public holidays 16 days for annual leave;
  • Health care insurance package;
  • Accident insurance premium will be covered by the company;
  • Social, Health and Unemployment Insurances will be contributed from the date of full-time employment and according to Vietnamese Labor Law;
  • Two free English courses at LLV per year or one course for immediate family member (parent, sibling, spouse) per year, and free English training for children subject to availability of seats;
  • Three paid sick leave days per year;
  • Personal Income Tax (if any) will be the Employee’s responsibility;
  • Premium Health Care covered by LLV;
  • Opportunities for career development at LLV.

Applying to Language Link Vietnam is really simple, and you can submit your application at any time of the year.

Please send your documents directly to hr@languagelink.edu.vn.

Career opportunities at Language Link Vietnam